Please read these terms carefully before using SehatApp. By creating an account, you agree to them.
Welcome to SehatApp, a healthcare platform operated by Saad Sehat Innovation Company, located at Opposite Main Gate, THQ Mailsi, Pakistan.
These Terms & Conditions (“Terms”) govern your access to and use of the SehatApp mobile application, website, and related services (collectively, “SehatApp”, “we”, “us”, or “our”).
By accessing, registering for, or using SehatApp, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, you must not use SehatApp.
SehatApp is a digital healthcare platform designed to make healthcare-related services more accessible and convenient.
Depending on the services available in your location, SehatApp may allow users to:
SehatApp may facilitate communication and connections between users and doctors, healthcare professionals, hospitals, clinics, blood banks, laboratories, pharmacies, donors, and other third-party service providers.
The availability of particular services may vary depending on location, provider availability, technical availability, and other circumstances.
Unless expressly stated otherwise, SehatApp acts as a technology platform that facilitates access, communication, requests, bookings, and connections between users and third-party service providers. SehatApp does not itself provide medical diagnosis, treatment, blood transfusion, laboratory services, pharmacy services, or other professional healthcare services unless expressly stated for a particular service.
By accessing or using SehatApp, you agree to:
If you use SehatApp on behalf of another person, you confirm that you are authorized to do so and have the necessary permission or lawful basis to provide or use that person's information.
You must provide accurate information about yourself when creating or using an account.
Certain services may have specific age, medical, legal, or other eligibility requirements. You must satisfy the applicable requirements before using such services.
Where a minor is permitted to use a particular service, the service may require the involvement or consent of a parent or legal guardian, where applicable.
SehatApp may restrict access to particular services where eligibility requirements are not satisfied.
Certain SehatApp services may require you to create an account or provide identifying or other information. You are responsible for:
You must not use another person's account or identity without proper authorization.
SehatApp may take reasonable measures to protect accounts and platform security. However, users are also responsible for maintaining the security of their own devices, passwords, login credentials, and account information.
Information provided by you through SehatApp must be accurate, complete, current, and not intentionally misleading. You must not provide:
Providing false, fraudulent, or misleading information may result in suspension or termination of your access to SehatApp and, where appropriate, further action under applicable law.
SehatApp may rely on information provided by users and third-party service providers and does not necessarily independently verify every piece of information submitted through the platform.
SehatApp may provide features that help individuals find blood, request blood, locate potential donors, or connect with people involved in blood donation. These services are intended to facilitate communication and access to potential blood-donation support.
SehatApp does not guarantee that a particular blood group, donor, blood unit, blood component, or blood product will be available at any particular time.
Submitting a blood request through SehatApp does not guarantee that a suitable donor or blood supply will be found.
Information regarding blood availability may be provided by users, donors, hospitals, blood banks, or other third parties and may change without notice.
A connection or response from a potential donor does not by itself confirm:
Final donor eligibility, medical suitability, blood screening, compatibility testing, collection, storage, handling, and transfusion must be determined by appropriately qualified healthcare professionals and authorized healthcare or blood-service facilities in accordance with applicable medical standards and legal requirements.
Users must not rely solely on information displayed through SehatApp to determine whether blood or a blood product is medically suitable for donation or transfusion.
Users must follow the instructions and decisions of qualified healthcare professionals and authorized blood-service facilities before any blood donation or transfusion.
SehatApp must not be used to create false, fraudulent, misleading, unnecessary, or abusive blood requests. Users must not use blood-related features for:
SehatApp may remove, restrict, suspend, or refuse any blood request that appears to violate these Terms or create a risk to users or the public.
SehatApp may allow users to search for healthcare professionals, hospitals, clinics, or other healthcare providers and request or book appointments. Appointment availability depends on information and availability provided by the relevant healthcare professional or healthcare facility.
A booking through SehatApp:
Healthcare professionals and healthcare facilities are responsible for the professional healthcare services they provide, including their clinical decisions, diagnosis, treatment, advice, procedures, and professional conduct, subject to applicable law and professional requirements.
SehatApp may facilitate access to healthcare professionals but does not independently provide medical diagnosis or treatment unless expressly stated for a particular service.
Health-related information available through SehatApp is intended for general awareness, education, and access to healthcare services. Such information should not be considered a substitute for professional medical advice, diagnosis, or treatment.
SehatApp does not encourage users to delay, discontinue, or replace professional medical care based solely on information obtained through the platform.
If you have a medical concern, you should consult an appropriately qualified healthcare professional.
For serious, urgent, or potentially life-threatening conditions, users should seek immediate assistance from appropriate emergency medical services or proceed to the nearest appropriate healthcare facility.
SehatApp is not a replacement for emergency medical services.
Blood requests, donor searches, doctor appointments, communications, or other services available through SehatApp may not be available immediately and must not be relied upon as the sole source of assistance during a medical emergency.
In an emergency, users should contact the appropriate emergency services or proceed to the nearest appropriate emergency healthcare facility.
SehatApp may provide access to or facilitate connections with third parties, including:
These third parties may operate independently from SehatApp and may have their own terms, policies, procedures, fees, requirements, and privacy practices.
The availability of a third-party provider through SehatApp does not automatically constitute an endorsement, certification, guarantee, or recommendation by SehatApp.
Users should review relevant information and, where appropriate, the terms and policies of the applicable third-party provider before using its services.
When a user contacts, requests, books, or uses the services of a doctor, hospital, clinic, blood bank, laboratory, pharmacy, healthcare professional, or other third-party service provider through SehatApp, SehatApp may share relevant information provided by the user with the applicable third-party provider for the purpose of facilitating the requested service, communication, appointment, request, or transaction.
The information shared will generally be based on the information provided by the user through SehatApp.
SehatApp does not independently guarantee the accuracy, completeness, authenticity, or current status of information provided by users.
Users are responsible for ensuring that the information they provide is accurate, complete, and current and that they have the necessary authorization or consent to provide information relating to another person.
Doctors, hospitals, clinics, blood banks, laboratories, pharmacies, healthcare professionals, and other third-party service providers may provide information to SehatApp for display, communication, appointment booking, service requests, or other platform-related purposes.
Where such information is provided by a third-party service provider, SehatApp may display, communicate, or make that information available to users substantially as provided by the relevant third-party provider.
SehatApp does not guarantee that information provided by a third-party service provider is accurate, complete, current, available, or suitable for a particular user's needs.
Users should independently confirm important information directly with the relevant provider before relying on it, including:
SehatApp may facilitate communication, requests, bookings, appointments, or connections between users and third-party service providers. However, unless expressly stated otherwise, SehatApp is not the provider of services offered by independent doctors, hospitals, clinics, blood banks, laboratories, pharmacies, donors, or other third parties.
Any consultation, treatment, diagnosis, medical service, laboratory test, medicine, blood donation, blood transfusion, appointment, purchase, payment, or other service obtained by a user from a third party is provided by that third party and remains the responsibility of the relevant third party.
SehatApp is not responsible for the quality, safety, accuracy, availability, suitability, legality, outcome, conduct, negligence, delay, cancellation, failure, or performance of any third-party service, except to the extent that any liability cannot lawfully be excluded or limited.
Users are responsible for verifying information provided through SehatApp with the relevant third-party provider before making decisions or using any healthcare-related service.
Users should not rely solely on information displayed on SehatApp where independent confirmation is reasonably necessary, particularly in relation to medical treatment, blood transfusion, blood availability, professional qualifications, fees, appointment availability, medicines, laboratory services, or other healthcare matters.
You may use SehatApp only for lawful and legitimate purposes. You must not use SehatApp to:
You must not attempt to:
SehatApp may investigate suspected security violations and may take appropriate action, including restricting or terminating access and reporting unlawful activity where required or appropriate.
Doctor appointments and other scheduled services are subject to availability.
Users are responsible for providing accurate booking information and attending appointments they book.
Where cancellation or rescheduling options are provided, users should follow the applicable cancellation or rescheduling procedure.
Any applicable consultation fees, cancellation charges, refunds, or payment terms will be communicated to users before or during the relevant transaction, where applicable.
SehatApp does not guarantee that a healthcare provider will accept, attend, complete, or continue an appointment or service.
Where SehatApp offers paid services, applicable fees and payment terms will be communicated to users before completion of the relevant transaction, where reasonably applicable.
Fees may vary depending on the service, healthcare provider, location, timing, or other applicable factors.
Where payments are processed through a third-party payment provider, additional terms, conditions, fees, and privacy policies of that payment provider may apply.
SehatApp is not responsible for payment-processing failures caused by third-party payment providers, banks, financial institutions, telecommunications providers, or other external systems, except where liability cannot lawfully be excluded.
Your privacy is important to us.
Personal and health-related information collected through SehatApp will be handled in accordance with our Privacy Policy, which forms an important part of these Terms.
By using features that require personal, medical, or health-related information, you acknowledge that such information may need to be collected, used, stored, processed, and shared for the purposes described in our Privacy Policy and for providing or facilitating the requested services, subject to applicable law.
Where necessary to facilitate a service requested by a user, relevant information may be shared with the applicable doctor, hospital, healthcare provider, blood bank, laboratory, pharmacy, donor, or other service provider, in accordance with our Privacy Policy and applicable law.
Users must not misuse, copy, disclose, distribute, sell, or otherwise use another user's personal or health information obtained through SehatApp without appropriate authorization or a lawful basis.
SehatApp and its content, including, where applicable:
are owned by or licensed to Saad Sehat Innovation Company or the relevant rights holder and are protected by applicable intellectual-property laws.
You may use SehatApp only for its intended purposes.
You must not copy, reproduce, modify, distribute, sell, publish, reverse engineer, commercially exploit, or create derivative works from SehatApp or its protected content without appropriate authorization, except where permitted by applicable law.
Where SehatApp allows users to submit information, requests, reviews, messages, images, documents, or other content, you remain responsible for the content you provide. You must ensure that you have the right, authority, and appropriate consent to submit such content.
You must not submit content that is:
SehatApp may remove, restrict, refuse, or disable access to content that violates these Terms or presents a reasonable risk to users, the platform, or others.
We aim to keep SehatApp reliable and available; however, we do not guarantee that the platform will always be:
Services may occasionally be unavailable because of maintenance, technical problems, network failures, security incidents, third-party services, natural events, governmental actions, or circumstances beyond our reasonable control.
We may update, modify, suspend, restrict, or discontinue features or services when reasonably necessary.
SehatApp may contain links to or integrations with third-party websites, applications, platforms, payment providers, or other services. Such third-party services may operate under their own terms and privacy policies.
SehatApp is not responsible for the content, availability, security, privacy practices, accuracy, or policies of third-party services that are outside our reasonable control.
A link, integration, listing, or connection does not automatically constitute an endorsement, certification, or guarantee by SehatApp.
To the maximum extent permitted by applicable law, SehatApp is provided on an “as available” and “as is” basis.
We make reasonable efforts to maintain the platform and provide accurate and useful information; however, we do not guarantee that all information, services, or features will always be complete, accurate, current, uninterrupted, secure, or error-free.
In particular, SehatApp does not guarantee:
Users acknowledge that information displayed through SehatApp may have been provided by users, doctors, hospitals, healthcare providers, blood banks, donors, or other third parties.
Nothing in these Terms is intended to exclude or limit any right, responsibility, or liability that cannot lawfully be excluded or limited.
To the maximum extent permitted by applicable law, SehatApp and Saad Sehat Innovation Company shall not be responsible for losses, damages, delays, interruptions, or claims arising from matters outside our reasonable control or from misuse of the platform. This may include circumstances involving:
SehatApp is a platform that may facilitate access, communication, bookings, requests, and connections. Unless expressly stated otherwise, SehatApp is not responsible for the actual delivery, quality, safety, legality, performance, or outcome of services provided by independent third parties.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
We may suspend, restrict, or terminate your access to SehatApp where we reasonably believe that:
Where appropriate and reasonably possible, we may provide notice or an opportunity to address the issue.
Termination or suspension does not affect any rights or obligations that arose before the termination or suspension.
We may update these Terms from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we make material changes, we may provide reasonable notice through SehatApp, our website, email, notifications, or other appropriate means.
The updated Terms will become effective from the date stated in the updated version.
Your continued use of SehatApp after the effective date of updated Terms constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.
These Terms shall be governed by and interpreted in accordance with the applicable laws of the Islamic Republic of Pakistan.
Any dispute arising out of or in connection with these Terms or your use of SehatApp shall be subject to the jurisdiction of the competent courts in Pakistan, subject to any mandatory legal rights or requirements that may apply.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally possible.
If the provision cannot be made enforceable, it shall be severed to the extent necessary, and the remaining provisions of these Terms will continue to remain in full force and effect.
If you have questions, concerns, complaints, or requests regarding these Terms or SehatApp, you may contact us at:
Questions about these Terms? Reach out to us at Sehatappoffical@gmail.com