Your health is personal, and we believe your information deserves the same care.
Your health is personal, and we believe your information deserves the same care.
SehatApp is a healthcare technology platform operated by Saad Sehat Innovation Company. SehatApp makes healthcare more accessible by helping people connect with blood donors, submit and respond to blood requests, find healthcare professionals, and book medical appointments.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when we may share it, how long we may retain it, and the choices available to you.
We aim to handle your information responsibly, transparently, and only for legitimate purposes connected with our services or as otherwise permitted or required by applicable law.
By using SehatApp, you acknowledge that you have read and understood this Privacy Policy.
SehatApp is operated by Saad Sehat Innovation Company.
In this Privacy Policy, “SehatApp,” “we,” “us,” or “our” refers to Saad Sehat Innovation Company and the SehatApp platform.
We collect information that is reasonably necessary to provide, maintain, secure, and improve SehatApp. Depending on the services you use, this may include:
We aim to collect only information that is reasonably necessary for the relevant service or purpose.
SehatApp helps connect people who need blood with potential blood donors. When you use our blood-related services, we may process information such as your blood group, location, availability, donation-related information, and information relating to a blood request.
If you choose to participate as a blood donor, relevant information may be used to identify potentially suitable blood requests or donors based on factors such as blood group, availability, and location.
A connection or match through SehatApp does not guarantee that a donor is medically eligible or that a blood transfusion will be appropriate. Blood screening, compatibility testing, cross-matching, donation, transfusion, and other medical decisions must be carried out by qualified healthcare professionals or authorized blood-service facilities.
SehatApp is a technology platform that facilitates connections and access to information. It does not replace professional medical judgment, hospitals, doctors, or authorized blood banks.
To facilitate blood-related services, certain information may be made available to relevant SehatApp users. Depending on the feature, this may include information such as:
We aim to avoid making more personal information publicly available than is reasonably necessary for the relevant service.
SehatApp allows users to discover and book appointments with doctors and other healthcare professionals.
To provide these services, we may process information such as your name, contact details, appointment information, selected healthcare professional, clinic information, and other information necessary to arrange your appointment.
If a SehatApp feature allows you to provide health information, symptoms, medical history, reports, or other healthcare information, such information may be processed for the purposes explained at the time of collection and in accordance with this Privacy Policy and applicable law.
Booking or communicating with a healthcare professional through SehatApp does not mean that SehatApp itself provides medical diagnosis or treatment.
Some information processed through SehatApp may be sensitive, including information relating to health, blood groups, medical requirements, or healthcare appointments. We understand the importance of protecting such information.
We aim to:
Where permitted and appropriate, we may use aggregated or de-identified information for purposes such as service improvement, analytics, research, or reporting, without unnecessarily identifying individual users.
We may use your information to:
We may use information where necessary to comply with applicable laws, legal obligations, lawful requests, or to establish, exercise, or defend legal rights.
Certain SehatApp features may use location information to help users find relevant blood donors, blood requests, doctors, clinics, or healthcare services nearby. Depending on the feature and permissions provided by you, this may include your city, area, approximate location, or device location.
You may control location permissions through your device settings. Disabling location access may affect features that depend on location.
SehatApp does not intend to continuously track your location in the background unless such functionality is specifically introduced, required for a feature, and appropriately disclosed to you.
We may also use technical and device information to maintain security, troubleshoot problems, understand usage, improve performance, and improve the SehatApp experience.
We do not share your personal information indiscriminately. We may share relevant information where reasonably necessary to provide our services, protect users, comply with legal obligations, or for the purposes described in this Privacy Policy. This may include:
Relevant information may be shared with doctors, clinics, hospitals, or healthcare professionals where necessary to provide a service requested by you.
Relevant information may be shared between appropriate SehatApp users when necessary to facilitate blood donation or blood-request services, subject to the features and settings of SehatApp.
We may use trusted third-party providers that help us operate SehatApp, including providers for:
We aim to provide such providers only with the information reasonably necessary for them to perform their services.
We may disclose information where required or permitted by applicable law, court order, legal process, or a lawful request from a competent authority.
Where legally permitted, we may use or disclose relevant information where reasonably necessary to help protect the life, health, or safety of a person.
SehatApp does not sell your personal information to third parties.
We may use trusted service providers to help us operate and provide SehatApp services, as explained in this Privacy Policy.
We do not permit personal information to be used for purposes unrelated to the services or purposes described in this Privacy Policy unless otherwise permitted or required by law.
We take the security and confidentiality of your information seriously. We use reasonable technical, organizational, and administrative safeguards designed to protect information against unauthorized access, disclosure, loss, misuse, alteration, destruction, or other inappropriate processing.
Depending on the nature of the information and our technology environment, these measures may include:
Access to personal and sensitive information is intended to be limited to authorized personnel or service providers who need such information for legitimate purposes.
However, no internet-based service or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we continuously work to maintain appropriate safeguards.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining security, resolving disputes, enforcing agreements, and complying with legal obligations. The retention period may depend on the type of information and the reason it was collected.
When information is no longer required, we aim to securely delete, anonymize, or otherwise dispose of it appropriately, subject to applicable legal or legitimate record-keeping requirements.
You may request deletion of your SehatApp account by emailing us at the address below. If an account-deletion feature is available within SehatApp, you may also use that feature.
Deleting your account does not necessarily mean that every record can be immediately removed. Certain information may need to be retained where required or permitted by law, necessary for security, fraud prevention, dispute resolution, or protection of legal rights.
Depending on applicable law and the circumstances, you may have rights relating to your personal information. These may include the right to:
Some rights may be subject to applicable legal requirements or limitations.
To make a privacy request, contact:
We may need to verify your identity before processing certain requests in order to protect your information.
SehatApp may use third-party services to support functionality such as hosting, payments, SMS/OTP delivery, maps, analytics, notifications, security, or technical support. Third-party services may process information according to their own privacy policies and terms.
Our website and digital services may use cookies or similar technologies to:
Where applicable, you may manage cookie preferences through your browser or available controls.
Although SehatApp is intended primarily for users in Pakistan, some service providers or technology infrastructure used by SehatApp may process or store information outside Pakistan.
Where personal information is processed internationally, we aim to use appropriate safeguards and take reasonable steps to protect that information in accordance with applicable requirements.
SehatApp takes children's privacy seriously.
Where information about a child or minor is provided through SehatApp, we expect it to be provided by a parent, legal guardian, or another person legally authorized to provide it, where required by applicable law.
We aim not to collect more information about children than is reasonably necessary for the relevant service.
If you believe that information relating to a child has been provided to SehatApp improperly, please contact us so that we can review the matter and take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, privacy practices, or applicable legal requirements.
When we update this Privacy Policy, we will change the “Last Updated” date shown at the beginning of the policy. Where appropriate or required, we may also notify users through SehatApp, our website, email, or other reasonable means.
We encourage you to review this Privacy Policy periodically.
If you have a question, concern, request, or complaint about this Privacy Policy or how SehatApp handles your information, please contact us.
We will make reasonable efforts to review and respond to privacy-related requests within an appropriate period.
At SehatApp, we believe that better healthcare starts with trust.
Whether you are looking for a blood donor, responding to a blood request, or booking a doctor, we aim to treat your information with care, respect, and responsibility.
Your health is personal. Your information deserves care.
For any privacy concerns or data requests, contact us at Sehatappoffical@gmail.com